#49: Conversational AI Saves The Day with Aisera CEO Muddu Sudhakar
We have all had the dream that we could live in a world of automation, like George Jetson, just pushing a button. That dream has been slow to arrive, but now we are seeing the rise of Artificial Intelligence and Intelligent Assistants. Companies that specialize in automating the mundane, and not so mundane task of people, have finally arrive to help drag us all into the future.
Today, we are excited to welcome Muddu Sudhakar a Founder and CEO of Aisera an Out-of-the box, conversational AI, Service Management product which focuses on bringing automation to the masses. The company was founded in 2017 and has raised about $90 million to date from major venture firms. Muddu is a serial entrepreneur and Investor, and now he is building a company for a rapidly expanding market, and Muddu is here to give us all the details.
Welcome Muddu
00:00 - Intro
01:46 - Founder's story
04:40 - AIOPs, Conversational AI, and RPA
07:46 - Way more than just an IVR
10:08 - Not pursuing AGI, Purpose Built AI
11:45 - NLU, NLP and serving the customer
16:17 - Sentiment analysis
18:14 - Conversational AI, RPA and the labor shortage
22:15 - Backend functionality and Integrations
26:19 - 100 Different languages
27:22 - Think before you decide to build
29:30 - You have to take some risk to excel
32:25 - Is AI going to take my job?
34:47 - Building a higher value labor force
37:32 - Interesting Use Cases
41:37 - Selling into non-technical areas of the business
47:12 - ROI and just getting started
48:58 - Rising NPS scores
1. Zoom uses Aisera for all employees internal IT, HR, sales needs – case
study is on the Aisera website: https://aisera.com/customers/zoom
2. Zoom & Aisera announced in press on Customer service and revenue
operations automation and self-service for users: https://www.prnewswire.com/news-releases/aisera-transforms-customer-experience--customer-service-with-ai--automation-301322139.html
https://aisera.com/press-releases/aisera-transforms-cx-and-cs
FUTRtech focuses on startups, innovation, culture and the business of emerging tech with weekly video podcasts where Chris Brandt and Sandesh Patel talk with Industry leaders and deep thinkers.
